1. Introduction
These Terms of Service govern your use of the Jentsync Technologies Limited website and the digital technology services we provide.
Jentsync Technologies Limited is a company registered in Kenya and provides digital technology solutions including custom software development, SaaS solutions, web applications, mobile applications, cloud solutions, integrations, automation, and related technology services.
By accessing our website or engaging our services, you agree to comply with these Terms of Service and any additional terms contained in a separate written agreement applicable to your project.
2. Our Services
We provide technology services based on the requirements agreed with each customer. The specific scope, deliverables, timeline, pricing, payment terms, ownership arrangements, support requirements, and other project conditions may be defined in a proposal, quotation, statement of work, service agreement, or other written agreement.
3. Project Requirements
Customers are responsible for providing accurate and complete information reasonably required for us to perform a project. Delays in receiving required information, approvals, content, credentials, access, or third-party services may affect project timelines.
4. Pricing and Payment
Pricing depends on the scope and requirements of the relevant project or service.
Unless otherwise agreed in writing, work may commence after the customer accepts the applicable quotation or proposal and satisfies any required initial payment.
Payment schedules, deposits, milestones, recurring fees, and other financial terms will be communicated before the relevant work begins.
5. Changes to Project Scope
Requests that materially change the agreed project scope may require additional time and charges. Where applicable, such changes will be discussed and agreed with the customer before additional work is undertaken.
6. Intellectual Property
Ownership of software, source code, designs, documentation, content, and other deliverables will depend on the agreement between Jentsync Technologies Limited and the customer.
Unless expressly transferred or licensed to the customer, Jentsync Technologies Limited retains rights in its pre-existing tools, frameworks, libraries, reusable components, know-how, methodologies, and other materials developed independently of the customer's project.
7. Third-Party Services
Some projects may depend on third-party services, APIs, hosting providers, payment processors, cloud providers, communication services, software libraries, or other external providers.
Third-party services are generally subject to the relevant provider's terms, availability, pricing, and policies. Jentsync Technologies Limited is not responsible for interruptions or changes caused by third-party providers outside our reasonable control.
8. Customer Responsibilities
Customers must use our services lawfully and must not use software or services supplied by Jentsync Technologies Limited to facilitate fraud, unauthorized access, abuse, unlawful activity, or infringement of another person's rights.
9. Website Information
We make reasonable efforts to keep information on our website accurate and current. However, website content is provided for general informational purposes and may change without notice.
10. Availability
We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors. Maintenance, technical problems, hosting issues, network problems, and circumstances outside our reasonable control may temporarily affect availability.
11. Limitation of Liability
To the extent permitted by applicable law, Jentsync Technologies Limited will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services.
Any specific liability limitations applicable to a customer project may be defined in the applicable written agreement.
12. Confidentiality
We respect confidential business and technical information shared with us for legitimate project purposes. Where appropriate, confidentiality obligations may also be covered by a separate confidentiality or non-disclosure agreement.
13. Termination
Either party may terminate a project or service relationship according to the terms of the applicable agreement.
Amounts already earned or due for completed work, approved milestones, or services already provided may remain payable after termination.
14. Governing Law
These Terms are generally governed by the laws of Kenya, unless a separate written agreement provides otherwise.
15. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be published on this page with a revised effective or update date.
16. Contact
For questions regarding these Terms of Service, contact us at info@jentsynctechnologies.com.