1. General Policy
Jentsync Technologies Limited provides digital and software development services that may involve planning, design, development, configuration, testing, deployment, hosting, integration, and other work performed specifically for a customer.
Because software projects may involve work performed specifically for an individual customer, refunds are handled according to the nature and stage of the relevant service or project.
2. Project Deposits
Where a project requires an upfront deposit or initial payment, that payment may be used to cover project planning, requirements analysis, development resources, design, infrastructure, third-party services, or other project preparation.
Once work has commenced, the deposit may not be refundable where the amount has already been applied to work or costs incurred for the project.
3. Cancellation Before Work Begins
If a customer cancels a project before substantive work begins, we may review the circumstances and determine whether a refund is appropriate after accounting for any work already performed and non-refundable costs incurred.
4. Cancellation After Work Begins
If a customer cancels a project after development, design, planning, configuration, testing, or other work has started, charges may apply for work already completed and costs already incurred.
Any refundable balance will be assessed based on the applicable project agreement, work completed, amounts paid, and third-party costs.
5. Completed Services
Payments for services that have already been completed are generally non-refundable unless otherwise agreed in writing or required by applicable law.
6. Third-Party Services
Where a project includes third-party services, including hosting, domain registration, payment services, software licenses, subscriptions, APIs, or other external services, refunds may be subject to the relevant third-party provider's refund terms.
7. Defects and Service Issues
If an agreed deliverable has a defect that falls within the agreed project scope, customers should contact us so that we can investigate and, where appropriate, correct the issue in accordance with the applicable project agreement.
8. Refund Requests
Refund requests should be submitted to:
support@jentsynctechnologies.com
Please include your name or company name, project or service details, payment information where relevant, and the reason for the refund request.
9. Processing Refunds
Where a refund is approved, it will normally be processed using the original payment method where reasonably possible. The time required for the funds to appear may depend on the payment provider or financial institution.
10. Exceptions
This policy does not limit any consumer or other rights that cannot lawfully be excluded or restricted under applicable law.
11. Changes to This Policy
We may update this Refund Policy when our services, payment processes, or legal obligations change. The latest version will be published on this page.