1. Introduction
Jentsync Technologies Limited ("Jentsync", "we", "us", or "our") respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, and otherwise process personal information when you visit our website, contact us, request our services, or otherwise interact with us.
2. Who We Are
Jentsync Technologies Limited is a technology company registered in Kenya providing digital technology solutions, including custom software development, SaaS solutions, web applications, mobile applications, cloud solutions, integrations, automation, and related services.
For privacy-related questions, you can contact us at:
Email: jentsynctechnologies@gmail.com
3. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name or business contact name.
- Email address.
- Telephone or mobile number.
- Company or organization information.
- Information included in messages or project enquiries.
- Information necessary to provide contracted services.
- Technical information relating to website usage.
- Cookie and similar technology information where applicable.
4. Information You Provide Through Our Contact Form
When you use our contact form, we may collect your name, email address, phone number if provided, and the contents of your message.
We use this information to respond to your enquiry, discuss requested services, communicate with you, and manage a potential or existing business relationship.
5. How We Use Personal Information
We may use personal information for purposes including:
- Responding to enquiries.
- Providing requested services.
- Preparing quotations and proposals.
- Managing customer relationships.
- Communicating about projects.
- Providing technical support.
- Improving our website and services.
- Maintaining security and preventing misuse.
- Complying with applicable legal obligations.
6. Legal Basis for Processing
Depending on the circumstances, personal information may be processed where necessary to respond to your request, perform a contract, comply with a legal obligation, pursue a legitimate business interest where appropriate, or where you have provided consent.
7. Cookies
Our website may use cookies and similar technologies for essential website functionality, security, preferences, analytics, or other purposes.
Where applicable, non-essential cookies will be managed through our cookie consent mechanism.
For more information, please see our Cookie Policy.
8. Sharing Personal Information
We do not sell personal information.
We may share information with service providers or other parties where reasonably necessary to operate our business, provide services, process communications, maintain our infrastructure, comply with legal obligations, or protect our rights.
Where third-party service providers process personal information on our behalf, we expect them to handle the information in accordance with applicable privacy and data protection requirements.
9. International Data Transfers
Some technology providers used by us or our customers may process information outside Kenya.
Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are applied as required by applicable data protection law.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain business records, comply with legal obligations, or otherwise meet legitimate business requirements.
12. Your Data Protection Rights
Subject to applicable law and relevant conditions, you may have rights regarding your personal information, including the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or erasure where applicable.
- Object to certain processing.
- Request restriction of processing where applicable.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
These rights are subject to applicable legal requirements and exceptions.
13. Exercising Your Rights
To make a privacy request or ask a question regarding your personal information, contact us at:
jentsynctechnologies@gmail.com
14. Children's Privacy
Our website and business services are not intentionally directed toward children. We do not knowingly collect personal information from children through our website without an appropriate legal basis or authorization.
15. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal obligations.
The latest version will always be published on this page with the applicable update date.
17. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle personal information, contact:
Jentsync Technologies Limited
Turbo Building, Uganda Road
Eldoret, Kenya
P.O. Box 344-30100
Email: jentsynctechnologies@gmail.com